Help, I’m having trouble using eGrants. Who can I contact for help?
Listed below are points of contact available to you for answering your questions, obtaining information or technical assistance involving eGrants.
eGrants technical assistance issues should be brought to the attention of the help desk. Help Desk Information: 1-800-942-2677 or Submit a Question
Hours of operation: 8:00 AM to 8:00 PM Eastern time, Monday through Friday.
Inquiries concerning NOFAs, application content or general program questions should be directed to the specific program officer or program staff.
AmeriCorps Senior: Contact your AmeriCorps State Office.
AmeriCorps State/National: For AmeriCorps*State/National specific technical assistance and information, Submit a Question.
AmeriCorps VISTA: Contact your Corporation State Office.
Learn and Serve America: For Learn and Serve America specific technical assistance and information, Submit a Question.
Peer Reviewers and Facilitators:Contact the Help Desk at 1-800-942-2677 or
Submit a Question. Hours of operation: 8:00 AM to 8:00 PM Eastern time, Monday through Friday.
Announcements
Hours of Operations:
9:00 a.m. to 7:00 p.m. EST, Monday through Friday, during the months of January, May, June, July, August, and September.
For the months of February, March, April, October, November and December, normal hours of operations are:
Monday through Thursday: 9:00 a.m. to 7:00 p.m. EST. Friday: Closed
The hotline is closed on all federal holidays.
The Americorps Hotline can provide answers for:
General inquiries:
- About AmeriCorps
- All AmeriCorps programs
- All AmeriCorps Seniors programs
- All Learn & Serve programs
System issues:
- eGrants system
- My Americorps Portal
Program specific inquiries:
- Applicant, Candidate, Member, and Alumni questions
- Non-profit Organizations and Grantee questions
- Education Award questions and issues
- Recruitment questions
- Peer Reviewer questions
Tip for Self Service
You may be able to quickly find the information you need by selecting "Advanced Search" in the Answer search box. You can also submit the details of your issue using the Ask A Question page. You can attach screen prints to help with quicker troubleshooting on system issues.
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